Spanish For Managers and Supervisors

Even if you have never studied Spanish, you will learn to directly communicate with employees with limited English capability. This relaxed informal workshop provides a quick assist to the communication challenges of supervising workers whose first language is Spanish. A non-Spanish speaker can quickly and logically learn techniques of communicating essential information and instructions in Spanish. It’s all about Understanding and Being Understood. Objectives

• Understanding of one’s own culture and values and how they are perceived
• Identifying the cultures within the work environment (ethnic, generational, religious, etc)
• Awareness and acknowledgment of differences
• Knowledge, skills, and techniques to manage the differences effectively

• Proper address and greetings
• Physical considerations (touching, gestures, personal distance etc.)
• Using people’s names correctly and respectfully
• Formality and informality
• Noticing body language and non-verbal cues
• Establishing rapport with members of other cultures
• Question techniques and determining understanding
• Bridging language and accent barriers
• More effective listening techniques
• Avoiding misunderstandings

• Increased understanding and tolerance of cultural differences
• Stronger idea of ways to manage cultural differences and build rapport
• Establishing a base for more advanced, in-depth cultural competency training if required